101 Murray Street, Hobart
SHIPPING WITHIN AUSTRALIA
At Liberty Emma we would like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you quickly and efficiently.
We offer FREE EXPRESS POST shipping via Australia Post for all orders to the value of $100 or more within Australia. There is a $5 flat rate for EXPRESS POST shipping on orders below this threshold.
When your order has been placed a confirmation email will immediately be sent to your nominated email address. Orders are processed within 24-48 hours. Purchases made on weekends or Australian public holidays will be processed the following business day. Please note* Confirmation emails can be hiding in your junk folder, please double check all junk folders or email us at firstname.lastname@example.org
If you have purchased a sale item, dispatch is not immediate, the item can take up to 3 days to be shipped.
For all orders shipped within Australia, we use Express Post via Australia Post.
In most cases orders will be received within 1-3 business days of shipping.
Please note: to guarantee delivery, we recommend your parcel to be sent to an address where there will be someone to receive it between 9am-5pm, as Regular Express Post does not obtain a signature on delivery. Please notify us if you require signature on delivery, as we are not responsible for stolen parcels.
SHIPPING OUTSIDE AUSTRALIA
A flat rate of $10 shipping is charged on all orders outside Australia.
All orders are sent via Australia Post Air Mail
In most cases orders will be received within 7-14 business days of shipping, although certain destinations may take longer
International customers are responsible for their own local duties and taxes. Please contact us if your parcel does not arrive within the specified time.
Orders will be dispatched within 48 hours of placement
We cannot accept responsibility for delays in delivery due to unforseen circumstances (eg. Strikes, floods etc).
Products in saleable condition with original tags attached, can be exchanged within 7 days of receiving item. Return shipping is payable by the customer, and must be sent via a fully traceable method, supplied to us via email. We do not take responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are non-refundable.
Please choose your item carefully as we do not accept refund for 'change of mind'. In the unlikely event that you receive an item that is faulty or damaged please contact us at email@example.com and we will organise a replacement.
As all of our items our handcrafted using a natural material, some items may vary from product to product. We celebrate slight imperfections on the leather as we believe this is what makes the item as unique and individual as you!